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advertising \ customer service \ Dr. Joe Michels \ marketing \ sales \ Solomon Bruce Consulting LLC
When the Phone Rings, ANSWER IT !
Now It’s Ringing… Previously, we blogged about how to get the phone to ring…get out of the office, pound the pavement, knock on doors, network, and make something happen. Now, we want to address a complimentary challenge-the phone rings and nothing happens, but from your end… While at a business gathering the other day, I overheard a businessman complaining that he had [...]
billings \ business \ customer review \ customer service \ new business \ sales \ Synergy Station Directory
The Customer Review – The Good, The Bad, & the Ugly
Good customer service is expensive, excellent customer service is more expensive, but poor customer service is the most expensive. The service you deliver at the point of sale, as well as after the sale, will dictate what kind of reviews your customers will give you – either to your face or behind your back. The good news [...]
business \ corporate culture \ customer service \ sales \ sales training
I Forgot!
I stayed at a nice Resort the other nite on my way to visit my brother and his family for Christmas! This resort is a nationally known facility, with a high class reputation for food, service and ambiance. A fire was burning in the fireplace, I sat down and ordered a liquid beverage. 20 minutes [...]
